Your Cart is Empty
RETURNS AND EXCHANGES POLICY
All returns, whether delivered by us or picked up, for reasons other than damage, defect, or error, are subject to a restocking fee of at least 20% of the original purchase price. The exact fee depends on the item’s condition and packaging. Customers are responsible for all return shipping costs, unless the return is an even exchange or due to damage or defect. Please note that original delivery fees are non-refundable.
For Items Delivered by Us or Our Delivery Partners:
You may return items within 14 calendar days of delivery, if they are in the same condition as received and pass our inspection as resalable. If the item is not deemed resalable, damaged or missing parts, we are not obligated to accept the return or issue a refund.
For Pickup Orders:
Items picked up from our locations may be returned within 14 calendar days, provided they are unopened and in their original condition. If the item does not meet these requirements, we may either reject the return or issue a refund in the form of store credit, depending on the condition of the item and its packaging.
THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN
Custom Orders:Custom orders are made to your individual specifications and are not eligible for return, refund or exchange.
Mattresses and Sleeping Pillows: Due to federal and state regulations, we will not accept returns, offer refunds, or exchange any mattresses or sleeping pillows.
“As-Is” and “Final Sale”:Items sold in “As-Is” or “Final Sale” condition are offered at a significant discount and are not eligible for returns, refunds, or exchange or warranties through Scandinavian Designs, Dania Furniture, or the manufacturer. These transactions are classified as “As-Is” and “Final Sale.” Additionally, for such purchases, we make no guarantee of our ability to source replacement parts nor are we obligated to do so.
Outlet: Items purchased at any of our Outlet stores are not eligible for return, or refunds.
REFUNDS
If your original payment was made by personal check, cash, Apple Pay, or by bank or credit card without presenting the card in-store, a refund check will be mailed to you within 21 days. Refunds will be issued to the original card used and are subject to the return processing timelines of your card issuer for online purchase and purchases made in-store with a bank or credit card that is presented in-store at the time of return. Refund amounts will reflect the original purchase price minus any delivery fees, applicable restocking fees, or return delivery charges.
ORDER CANCELLATIONS
To cancel an order before it ships, please contact us as soon as possible.
• If the order has already been packed at one of our Distribution Centers, a 10% restocking fee may apply.
• If the order has arrived at a local showroom, a 20% restocking fee and return shipping charges may apply.
PRODUCT ARRIVES DAMAGED
Please inspect all items upon delivery before signing. If something is damaged or missing but still usable, please keep the item and contact us for a replacement part or repair. If the item is unusable, you are under no obligation to accept delivery of the item(s). Damaged items will be repaired or exchanged at no cost, but photos and proof of purchase are required. To qualify for a return or replacement, damage must be reported at the time of delivery.
If you have questions about returns and exchanges, please contact us and we can help. Call us directly at 1-844-722-6347.
Regular business hours:
Everyday 7:00 AM - 6:00 PM Pacific Time
Phone: (844) 722-6347
Or Contact Us form below.
We do our best to return all correspondence within one business day but if you have a time sensitive matter, we suggest that you call us during regular business hours for immediate attention
