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Orders - Customer Support Sidebar

DELIVERY TIPS

You’ll receive a phone call, text and email 2-3 days before your delivery date with a confirmed 3-hour window. You must respond to one of these points of contact to confirm your appointment and get your delivery scheduled.

Once you’ve got your delivery date set, please follow these steps before and during your delivery day to ensure the process goes smoothly.

Before delivery:

  • Ensure the driveway and sidewalks are clean before the delivery team arrives. If this doesn’t happen, your delivery may not be completed.
  • Measure the space beforehand to ensure your new furniture will fit.
  • Notify the Scheduling Team of anything unique about the delivery site, such as stairs/elevators or access restrictions (steep driveways, narrow streets, gate codes, etc.). And be sure to secure your pets!

 

Delivery day:

  • Your Delivery Team will call you when they’re on the way. An adult (18 years or older) must be present to receive your delivery.
  • Check your order carefully upon delivery and alert the Delivery Team of any damage.
  • The Delivery Team will note any damage on your receipt and coordinate with our staff to make it right.

 

Cancelled, rescheduled or missed deliveries: 

 

If you change your delivery date after your delivery timeframe has been scheduled, you’ll incur a rescheduling fee, starting at $49. If you are not at home at the time of your agreed-upon delivery timeframe, you will incur the expense of the original delivery fee and be charged for a second delivery.

If we need to reschedule your delivery due to factors beyond our control (e.g., snow/adverse weather conditions), we’ll contact you to reschedule at the earliest available time and no additional fees will be charged.

If you have questions about your delivery, please contact us and we can help.

You can call us directly at 1-844-722-6347.

Regular business hours:

Everyday 7:00 AM - 6:00 PM Pacific Time

Phone: (844) 722-6347

Or Contact Us form below

We do our best to return all correspondence within one business day but if you have a time sensitive matter, we suggest that you call us during regular business hours for immediate attention.