You’ll receive a phone call, text and email 2-3 days before your delivery date with a confirmed 3-hour window. You must respond to one of these points of contact to confirm your appointment and get your delivery scheduled.
Once you’ve got your delivery date set, please follow these steps before and during your delivery day to ensure the process goes smoothly.
Cancelled, rescheduled or missed deliveries:
If you change your delivery date after your delivery timeframe has been scheduled, you’ll incur a rescheduling fee, starting at $49. If you are not at home at the time of your agreed-upon delivery timeframe, you will incur the expense of the original delivery fee and be charged for a second delivery.
If we need to reschedule your delivery due to factors beyond our control (e.g., snow/adverse weather conditions), we’ll contact you to reschedule at the earliest available time and no additional fees will be charged.
If you have questions about your delivery, please contact us and we can help.
Regular business hours:
Everyday 7:00 AM - 6:00 PM Pacific Time
Phone: (844) 722-6347
Or Contact Us form below
We do our best to return all correspondence within one business day but if you have a time sensitive matter, we suggest that you call us during regular business hours for immediate attention.