Returns & Exchanges

RETURNS AND EXCHANGES POLICY

We allow merchandise to be returned within 14 days of the receipt of the merchandise, provided that the merchandise is in the same condition as when delivered; the item must also be determined by us to be resalable upon inspection.

If, based on our own assessment, we deem the returned product not to be resalable nor in the same condition as delivered to you, we are under no obligation to agree to accept the product back for return or to provide any refund.

In the case of all returns, we will charge a restocking fee of at least 10% of the original purchase price of the item(s) being returned. We reserve the right to charge a higher restocking fee based on the condition of the returned product and whether the returned items are in their original packaging.

Additionally, the purchaser will be responsible for the costs associated with transporting the product back to one of our facilities for all returns, except in cases of even exchanges or in instances where a product is received in damaged condition. The original delivery fee is non-refundable.

Please see the terms and conditions of our best price guarantee.

THE FOLLOWING ITEMS ARE NOT ELIGIBLE FOR RETURN

Custom Orders: Custom orders are made to your individual specifications and are not eligible for return or exchange.

Mattresses: Due to federal and state regulations, we will not accept returns for any mattresses except as covered by our Sleep Promise agreement.

"As-Is" AND "Final Sales": Items sold in "as-is" condition are generally sold at a generous discount and, therefore, are not returnable. Such sales are considered "final sale".

Outlet: Items purchased at any of our Outlet stores are not eligible for return.

REFUNDS

If the original form of payment for your purchase was a personal check or cash, a refund check will be mailed to you within 21 days. Payments by bank card will be credited to the bank card tendered at the time of purchase, subject to the return timing policies of the card issuer. The amount of the refund will be the original purchase price less the original delivery fee and any restocking or return delivery fees as the case may be.

ORDER CANCELLATIONS

If you wish to cancel your order before your order has been shipped, please contact us. If your order has been packed and prepared for delivery, a restocking fee of at least 10% will be assessed.

As Custom Orders are made to individual specifications, in the event that such an order is cancelled more than one business day after it is placed by the customer, the deposit paid at the time the order was placed will be retained by us and cannot be refunded.

PRODUCT ARRIVES DAMAGED

When product is being delivered, please inspect all items in your shipment before signing for the delivery. Upon inspection, if you notice something faulty or missing but the item is still usable, please keep the item and contact us to arrange for a replacement part or to schedule a repair. If the item is unusable, you are under no obligation to accept delivery of the item(s). Damaged items will have parts sent or exchanged at no charge. Photos of the damaged merchandise will be required.

In addition, you may call us directly at 1-844-722-6347.

Regular business hours:

Everyday 7:00 AM - 6:00 PM Pacific Time

Phone: (844) 722-6347

Live Chat: Available on lower right of the screen during regular business hours

Or Contact Us form below. 

We do our best to return all correspondence within one business day but if you have a time sensitive matter, we suggest that you call us during regular business hours for immediate attention.